At Harbiner, your satisfaction is our top priority. Our combined Returns & Refunds Policy is designed to provide a transparent and straightforward process for exchanges, returns due to change of mind, faulty or damaged items, incorrect items, non-delivery, and order cancellations.

Initiating a Return or Refund

To start a return or refund process, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@harbiner.shop within 15 days of receiving your order.
2. Provide Information: Clearly explain the reason for your return or refund, including your order number, item details, and any other relevant information.
3. Authorization: Our team will review your request and provide further instructions on authorization and next steps.
4. Return Shipment (if applicable): If authorized, securely package the item and ship it back following the provided instructions.

Return and Refund Circumstances and Timeframes

• Exchanges: Contact us within 15 days of receiving your order to exchange for a different size, color, or style (subject to availability). The exchange process begins once we receive the returned item.

• Faulty or Defective Items: Contact us within 15 days of receiving any faulty or defective item. We will arrange for a replacement or refund, including any applicable shipping costs, once the returned item is assessed.

• Damaged Items: If your item arrives damaged, please contact us within 15 days and provide photos of the damage and packaging for our review.

• Incorrect Product Received: If you receive the wrong item, contact us within 15 days. We will arrange for the correct item to be sent or issue a refund once the returned item is received and inspected.

• Non-Delivery: If your order has not arrived within the specified timeframe, contact us to investigate. 

• Order Cancellation: If you need to cancel an order, please contact us as soon as possible. Cancellations are possible only before the order is shipped. 

Time to Receive Refunds

Refunds are issued to the original payment method used during purchase. The time to receive the refund may vary based on your financial institution but is typically completed within 5-7 days of approval.

For any questions about our Returns & Refunds Policy, feel free to contact us:

• Email: support@harbiner.shop 
• Address: 58 Cardinal Ln, Sylacauga, AL 35151-6350, United States

Thank you for shopping with Harbiner! We are dedicated to providing excellent service and ensuring a seamless shopping experience.